Changing your horse
Once your horse has been confirmed, changes cannot be made on the day.
If you need to request a different horse, please provide at least three days' notice. We'll do our best to accommodate the request, subject to availability.
Weather
If weather conditions make an outdoor session unsuitable, we'll work with you to reschedule the session.
Eastside is not responsible for any rescheduling costs charged by your photographer, videographer, venue or other services you have arranged.
Breaching the rules
If the conditions of your Parklands permit or any Eastside requirements provided before the session are not followed, we may need to stop the session immediately.
In this situation, the booking will not be refunded.
Photographs and filming
The booking is for the provision of the horse, handler and agreed session service. Eastside does not guarantee a particular photographic or filming result.
Commercial use
Where photographs or video are used commercially or for marketing purposes, Eastside must be credited.
Eastside may also request permission to use resulting images for our own marketing purposes.
Liability
Eastside accepts no responsibility for injury to clients, photographers, crew or other people involved in the session, except where required by law.
Deposit and cancellation
- Sessions under two hours — cancel at least
- 24 hours before
- Sessions of two hours or longer — cancel at least
- 48 hours before
A 50% deposit is required to confirm all bookings.
If you cancel within the applicable cancellation period, the deposit will be refunded in full. Cancellations made after that time are not refundable.
The remaining balance is payable when you arrive on the day.